When QuickBooks Desktop is unable to validate the digital signature certificate, QuickBooks Error 15215 may appear on the screen. This technical error could also be caused by some unauthorized program running at the back end.
This error foils all your attempts to connect to the server. To find an effective resolution to fix Error 15215 in QuickBooks, read this article all the way through.
Contributors to Error 15215 in QuickBooks
Some files that are crucial to QuickBooks may be corrupted.
The settings of the Internet Explorer browser may be improperly set.
Some conflicting software in the background may cause this error.
Procedure to fix QuickBooks Error 15215
The following procedure steps might help you to resolve the QuickBooks payroll error code 15215:
Procedure 1: Run QuickBooks as admin
If QuickBooks Desktop is already running, close it.
On your desktop, right-click the QuickBooks Desktop icon and select Run as administrator.
Click Yes when a window appears on the screen to continue.
Procedure 2: Change Internet settings
First, shut down QuickBooks Desktop.
Next, launch Internet Explorer, select Tools, followed by Internet settings, and then click the Advanced tab.
In settings, select the following options:
Use TLS 1.0,
Use TLS 1.1, and
Use TLS 1.2.
Verify that the Use TLS 1.0 option is enabled.
Additionally, ensure that the options to use TLS 1.1 and 1.2 are disabled.
Press Ok to close the window.
Lastly, launch QuickBooks Desktop to verify if the solution to QuickBooks Error 15215 worked.
Procedure 3: Swap to Selective Startup
Launch the Run window by pressing the Windows and R keys simultaneously.
Type MSConfig and press the Enter key.
Choose the Selective Startup and Load Services option.
Click on Ok.
After that, restart QuickBooks.
Try again with the QuickBooks update process.
Once you are done, revert back to the Normal Startup mode.
Procedure 4: Configure Windows Firewall
Click on the Start button and from there access the Control Panel.
Select the Firewall & Network Protection option in the Control Panel.
After that, click on Advanced Settings.
Proceed to Inbound Rules.
Choose type and then click on New Rule.
Select Port.
Pick Specific Local Ports.
Press Next.
Select the option to Allow Connection and then click on Next.
Now, choose a network type.
At this stage, double-check all the settings.
After that, click on Next.
Provide some name to the rule.
Click on Done.
All workable solutions to fix Error 15215 in QuickBooks are included in this post. You should be able to fix this error using the instructions contained in this blog. If the issue still persists, you can call our QuickBooks error support experts at the helpline 1-800-615-2347.